We classified our current home insurance customers into 3 Attitudinal Segments using a combination of price, process/ease of renewal, quality/cover level, payment options and Barclays holdings to potentially reflect how they view home insurance. We created a message hierarchy matrix to feed into the creative process.
Our solution to combine customer insights including attitudinal research, demographics & product lifecycle data to create a segmented purchase funnel strategy with corresponding message hierarchies.
We created a communications framework that increased engagement targets and the value of home insurance sold to current account holders was trebled.